Returns are accepted within 30 days for eligible items that are unworn, unwashed, and retain their original tags and packaging. We kindly request reusing the original packaging (where intact) to minimize environmental impact and ensure safe transit of the items.
Canadian Shipments
For Canadian deliveries of our outerwear and loungewear, tracking updates may pause once the package reaches Canadian customs. After clearance, real-time tracking information will be available via Canada Post or your local postal service’s official portal. We recommend checking both the original shipping carrier and local postal tracking for the most up-to-date status.
Materials
Each garment in our collection is crafted with materials selected for premium quality, all-day comfort, and ethical sourcing. We prioritize durable fabrics—such as water-resistant shells for outerwear, breathable cotton blends for loungewear, and sustainable yarns for sweaters—that stand the test of time.
Care Instructions
To preserve the quality and longevity of your garments, follow these tailored care guidelines:
Outerwear (Padded & Quilted Styles): Machine wash cold on a gentle cycle with mild detergent. Use a mesh laundry bag to protect quilting and avoid fabric softeners (which can damage insulation). Tumble dry on low heat with a clean tennis ball to restore loft, or air dry flat in a well-ventilated area. Do not dry clean.
Loungewear Bottoms: Machine wash cold with like colors on a delicate cycle. Avoid bleach and fabric softeners. Tumble dry low or air dry to prevent shrinkage and maintain softness.
Knitted Tops: Hand wash in cold water with mild wool detergent, or machine wash on a gentle cycle in a mesh bag. Lay flat to dry (do not hang, as this may stretch the fabric) and reshape while damp. Dry cleaning is recommended for wool-blend styles.
Versatile Hooded Outerwear: Machine wash cold on a gentle cycle. Use mild detergent and avoid harsh chemicals. Tumble dry low or air dry to preserve the garment’s shape and fabric integrity. For water-resistant styles, reapply a waterproofing spray after several washes.
