This Payment Policy outlines the terms and conditions for processing payments for purchases made through the website operated by ("we", "us", "our"). By placing an order on our website, you agree to comply with the payment terms described below.
1. Accepted Payment Methods
We accept the following secure payment methods for online purchases:
Visa
Mastercard
American Express
All payment transactions are processed through a trusted third-party payment processor that adheres to industry-standard security protocols (including PCI DSS compliance) to protect your payment data. For your safety, we do not store full credit card numbers, CVV codes, or any sensitive payment details on our servers at any time.
We reserve the right to add or remove payment methods at our discretion, with updates posted on this page.
2. Settlement Currency
The currency used for final payment settlement is determined exclusively by your shipping destination, in accordance with the following rules:
U.S. Shipping Destinations: All products are priced and settled in U.S. Dollars (USD).
Canadian Shipping Destinations: All products are priced and settled in Canadian Dollars (CAD).
Important Notes on Currency Display
The currency selection feature on our website is provided for reference and convenience only. It does not alter the final settlement currency, which is automatically set based on your shipping address at checkout.
If your payment card is issued in a country or currency different from the settlement currency, your bank or card issuer may apply a foreign exchange rate and/or charge foreign transaction fees. These fees are not imposed, collected, or retained by —they are solely the responsibility of your financial institution. We recommend contacting your bank directly to inquire about applicable fees before placing an order.
3. Payment Authorization & Charging Rules
To ensure the validity of orders and prevent fraudulent activity, we follow the below authorization and charging procedures:
Temporary Authorization Hold: Upon submitting your order, a temporary authorization hold may be placed on your payment card for the full order amount (including product costs, shipping fees, and applicable taxes). This hold is not a final charge and will typically be visible in your card statement for 3–5 business days, depending on your bank’s policies.
Final Charge Processing: A final charge will be applied to your card only after your order has been confirmed, processed, and prepared for shipment. We will not charge your card for orders that are canceled prior to fulfillment.
Payment Decline Handling: If your payment is declined, we will notify you via email or the contact information provided in your order. You may be required to verify your payment details, update your card information, or use an alternative payment method to complete your purchase. Unverified or repeatedly declined orders may be canceled at our sole discretion to avoid processing delays.
4. Refund Policy
Refunds for eligible returns or canceled orders will be processed in accordance with our Return & Refund Policy and credited back to your original payment method (e.g., the credit card used for the purchase).
Refund Processing Timeline
We will initiate the refund within 5–10 business days after the returned item is inspected and approved, or after the order cancellation is confirmed.
The time it takes for the refund to reflect in your account depends on your bank or card issuer’s processing timeline. In most cases, refunds are posted within 3–7 business days of initiation, but this may vary by financial institution.
Refund Amount Details
Refunds will be issued in the same currency as the original settlement currency (USD for U.S. orders, CAD for Canadian orders).
Original shipping fees are non-refundable unless the return is due to our error (e.g., defective item, incorrect shipment), in accordance with our Return & Refund Policy.
We are not responsible for any currency exchange rate differences that may occur between the time of purchase and the time of refund, as these are determined by your bank.
5. Contact Us
For any questions, concerns, or issues related to payments, authorizations, or refunds, please contact our customer support team at:[email protected].
